Frequently asked questions

Here you will find answers to frequently asked questions

What are digital files, printables?

Digital files are files with images (printables) in PDF format that you should download, print, and glue according to the instructions. Once downloaded, the files remain yours forever, and you can print them for personal use an unlimited number of times anywhere in the world.

What exactly will I receive after payment? Which countries do you ship to?

After payment, within a few minutes, you will receive an email with 2 files to the email address you indicated during registration.

The first file is digital printables in PDF format, which you should download to the device, print, and glue.

The second file is an electronic step-by-step tutorial that will help you create the handiwork correctly and effortlessly.

Attention!!!

You will not receive any physical (material) item.

You can purchase digital files anywhere in the world because you will receive them at your email address.

Will I receive a physical (material) item after payment?

No, you will not receive any physical (material) item. You buy digital printables, which you should download, print, and glue according to the instructions.

Can't download and open the file

Instructions for Android users πŸ‘‰
Instructions for IOS users πŸ‘‰
Instructions for Windows users πŸ‘‰

If you have any difficulties, you can always contact us at paperdollsbykate@gmail.com.
We will be happy to help you!

Are there instructions for assembling a handiwork?

Yes, along with the printables, you will receive a step-by-step video tutorial for assembly, as well as tips for choosing materials and printing. Thanks to the instructions, you will not only quickly and effortlessly create the handiwork but also have fun!

What materials do I need?

You will need:

  • thick paper
  • scissors
  • laminator or transparent stationery tape
  • glue
  • double-sided tape
  • double-sided foam tape
What if I don't have a printer?

In this case, you can contact your local printing service or order an online print.

It's very easy to do. Find an online printing service in your district and send them our files with recommendations for printing. The very next day, you will receive a printed item of excellent quality.

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I can't pay for the order

Possible reasons:

Website update. Please try again later.

Insufficient funds in a bank account.

Excess of the limit set on the card.

The card has expired.

The transaction is not allowed by the bank. The bank refused to carry out the operation. Most often, this happens because your card is blocked for purchases over the Internet. To solve this problem - contact the bank.

Solutions to the problem:

Try another payment option: Apple Pay, Google Pay, Visa, MasterCard, PayPal.

If the error message contains instructions, follow them.

How should I print the files?

Detailed instructions are attached to the email with files. You will receive recommendations on the choice of paper and print settings. Besides, you will acquire tips for extending the service life of the handiwork

What kind of paper should you use?

You can use ordinary, high-density office paper, but for brighter color payoff, choose matte photo paper. The density of the paper must be at least 250 mg/m.

How long will I have access to the files?

We recommend downloading the files to your device after purchase. After that, the files remain with you forever, and you can print them for personal use an unlimited number of times.

How to laminate a handiwork?

To extend the service life of the handiwork, we recommend laminating the pages before cutting them out. You can laminate the pages with transparent stationery tape or a laminator. The detailed instructions on lamination are attached to the files.

What are the payment methods?

Apple Pay, Google Pay, Visa, MasterCard, PayPal.

How can I download the printables I bought?

You can download the printables directly from the website, via your personal account on the website, or by opening a received email and uploading the attached files.

I haven’t received an email to my email address.
  1. Please check your Spam folderΒ 
  2. Perhaps you entered your email incorrectly when purchasing. Please contact us, and we will resend your email to another email address.
I entered the wrong email address by mistake, and now I cannot receive the purchased item.

Please contact us, and we will resend your email to another email address.

paperdollsbykate@gmail.com

Which countries do you ship to?

We sell digital files that are sent to your email after payment. You can place an order and receive printables anywhere in the world.

How long does it take to create a handiwork?

The creation time depends on the complexity of the printable. The difficulty level is indicated in the printable description.

Remember, you don't have to assemble the entire set at once. You can do this gradually, putting together the base first and adding new details every day.

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How to attach clothes to a doll?

We recommend laminating the doll and attaching the clothes to it with double-sided tape. Thus, thanks to lamination, you can effortlessly stick and unstick the tape.

Questions left?

If you have any questions or have difficulty assembling the product, write to us with the feedback form

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